FAQ & TroubleShooting

If your prices in shopify don’t include tax or sales but you want your prices in your facebook feed to be modified

Add information about how units of a product variant are measured to your feed

Don’t you hate it when your product images get cropped in your facebook ads?

This is powerful stuff. You can use custom labels to enhance your ads or advanced product set segmentation.

Show your product prices without decimals in your feed

Do you need to provide shipping information for some products in the feed? Add this information in the feed using our option to attribute mapping rules.

"Supplementary feed could not be created" warnings

Do you want to map a Shopify collection to a Facebook product set one to one?

Why is that? And what can I do?

This is just a warning and can safely be ignored. Still, if you want to fix it read on.

The most common reason for this error is that you have somehow added the same feed more than once to your Facebook product catalog.

That should not happen. Or only in rare cases. If it does, congratulations, you found a bug!

Needing help setting up the app

Using third-party tool (other than Facebook) to process the feed

Can I use the app with Shopify Lite?

I added new products but they are not showing up

Filter rules

jpegs instead of GIF's

Do I have to do anything if I want to update my Shopify theme?

Once every 24h.

In November 2019 Facebook changed their policy wrt. broken feeds. It will now pause your feed uploads when it encounters an error for 7 consecutive days. This doc explains how to fix that error.

This error is cause by using inventory management on Shopify & allowing out-of-stock products to be sold

No. You don't need multiple feeds. You want to leverage product_sets on Facebook instead.

Why do I receive this message? And what can I do?