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FAQ & TroubleShooting
FAQ & TroubleShooting
Common problems & error messages and how to fix them
24 articles in this collection
What are the advanced (paid) features that come with the premium version of the app?
Setting a tax rate (Premium feature)
If your prices in shopify don’t include tax or sales but you want your prices in your facebook feed to be modified
Updated Sep 14, 2022
Unit Prices (Premium feature)
Add information about how units of a product variant are measured to your feed
Updated Jun 2, 2021
Automatic Image Resizing (Premium feature)
Don’t you hate it when your product images get cropped in your facebook ads?
Updated Sep 26, 2019
Custom Labels (Premium feature)
This is powerful stuff. You can use custom labels to enhance your ads or advanced product set segmentation.
Updated Jan 25, 2022
Prices without decimals (Premium feature)
Show your product prices without decimals in your feed
Updated Apr 11, 2022
Support Shipping information in metafields (Premium feature)
Do you need to provide shipping information for some products in the feed? Add this information in the feed using our option to attribute mapping rules.
Updated Apr 13, 2022
FAQ & TroubleShooting
I can't set up my Facebook supplementary feed
"Supplementary feed could not be created" warnings
Updated Dec 8, 2022
I can't map a Shopify collection to a Facebook product set
Do you want to map a Shopify collection to a Facebook product set one to one?
Updated Sep 26, 2019
My products seem to be added more than once to the catalog!
Why is that? And what can I do?
Updated Aug 9, 2021
Missing Property: google_product_category is missing
This is just a warning and can safely be ignored. Still, if you want to fix it read on.
Updated May 11, 2020
This product already exists in the catalog: id
The most common reason for this error is that you have somehow added the same feed more than once to your Facebook product catalog.
Updated Sep 26, 2019
I get an "Invalid Character" error
That should not happen. Or only in rare cases. If it does, congratulations, you found a bug!
Updated Sep 26, 2019
I need guidance
Needing help setting up the app
Updated Sep 23, 2019
Double Escaping Problem
Using third-party tool (other than Facebook) to process the feed
Updated Sep 22, 2019
Shopify Lite
Can I use the app with Shopify Lite?
Updated Sep 22, 2019
Products won't sync
I added new products but they are not showing up
Updated Sep 23, 2019
I can't map a Shopify collection to a Facebook product set
Filter rules
Updated Dec 9, 2020
Can GIF's be used?
jpegs instead of GIF's
Updated Sep 22, 2019
Does Flexify modify my Shopify theme?
Do I have to do anything if I want to update my Shopify theme?
Updated Sep 26, 2019
How frequently do my products sync?
Once every 24h.
Updated Dec 18, 2019
Facebook Error: Scheduled Uploads Paused
In November 2019 Facebook changed their policy wrt. broken feeds. It will now pause your feed uploads when it encounters an error for 7 consecutive days. This doc explains how to fix that error.
Updated Nov 9, 2019
I get an "The availability of this product is 'in stock' but its inventory is equal to 0." error message
This error is cause by using inventory management on Shopify & allowing out-of-stock products to be sold
Updated Jul 23, 2020
Can I have multiple feeds?
No. You don't need multiple feeds. You want to leverage product_sets on Facebook instead.
Updated Aug 4, 2020
Error message: This selected collection might contain products that are not publically available
Why do I receive this message? And what can I do?
Updated Feb 24, 2021